Brand New Phone but is "Roaming" and can't make calls. HELP!

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Brand New Phone but is "Roaming" and can't make calls. HELP!

So about 2 days ago I walked into a Boost Mobile store and bought myself a brand new phone.

The phone is a Samsung Galaxy J7 Refine and I got it on a special promotion.

Last night however all of a sudden it stopped being able to make calls or receive calls.

When I went to the Boost mobile store to have this matter resolved they pretty much told me they couldn't fix it and to just try calling Samsung to get a new phone through it's warranty, but I'm pretty sure this is a SERVICE issue, not the phone itself.

SO, I'm at a complete loss here. I spent $75.00 and have a phone that doesn't work and can't get a refund. I ALSO can't even call 611 to customer care as the phone does NOT work.

I would REALLY appreciate it if this could be fixed immediately. 

Thanks.
- kennetht09

1 REPLY
Agent

Re: Brand New Phone but is "Roaming" and can't make calls. HELP!

Oh no! Sorry to hear that. Definitely want to look into this for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.