I was with Virgin Mobile, which is now Boost. I upgraded to a new phone in November - I bought the phone factory unlocked from Best Buy. I am not totally happy with the phone, so am looking at another upgrade, was going to sell the old one to a friend, who will be using it on another network. I called Boost today to check and make sure the phone is unlocked. No! They have LOCKED the phone, and will not unlock it until I have had it on their service for one full year! I thought it was supposed to be 3 months, but apparently that has changed.
To me, it seems like total theft to lock a previously unlocked phone and then refuse to unlock it. So, rather than upgrading to a new phone I will be much happier with, I am stuck using this phone for another four months until they will unlock it. It was a $260+ phone. What a total rip-off that is - I've not heard of other carriers LOCKING a previously UNLOCKED phone, then refusing to unlock it. I am seriously considering looking for a different carrier myself once my year is up and I can get the phone unlocked - it's basically a one-year contract on anyone who signs up with Boost unless you want a phone you can no longer use.
Boost - you need to make things right with this.
(When I called, I was told by the rep that he would ask the higher ups about it, and that they MIGHT consider an exemption, that they MIGHT either text me within the next 72 business hours or I might have to call back to find out what was decided. Seems like poor customer service to me.)
Sorry to hear that, Blue2. Let's do some investigating. Please send us a private message with the account phone number, PIN code, IMEI, and a picture of the receipt where it says that the phone is unlocked.
Hi there, jknightshade. Thanks for contacting us.
These are the requirements to unlock a cell phone:
- The device has been active on the associated account for at least 12 months
- The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
- The associated account is active and in good standing -The cell phone must be within North American territory and with Boost coverage to receive the unlock signal