So sorry to hear about this experience, Jes_sherman. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
I can understand how frustrating it is to have issues with the service. In order for us to determine if your issue is tower related, we need to have access to the account so we can send a report to our advance technical support department.