Hey there, Kingstonboi! Hearing this come from you is breaking our heart. What’s going on? Are you receiving any error messages? What is the make and model of your device? Can you please as well send us the cross streets and ZIP code where this occurs?
We understand your concern, Kingstonboi, and we apologize. You probably do not live or work near the other customer who showed the same concern before. We need to verify all possible causes for this to happen before we can determine what is the actual issue.