Hey there, @Skott2305! We're deeply sorry to hear about this situation. Just to confirm, could you please send us a private message with your phone number, pin and full address where this occurs? We'd love to help!
Evening all, I have had Boost for 2 1/2yrs. I have never had trouble with slowness, dropped calls etc. Now, since Friday, I cannot keep
LTE consistently and go from 4 bars(which I have always had) to 2 bars. Streaming is horrible, I cant even get Facebook to load!!!
Sudden internet slowness can be caused by a drop in the LTE coverage due to a tower outage in your location. This type of issues are temporary, and usually takes just a few days to straighten up. Another possibility is a mismatch in your phone's data profile due to outdated parameters. You can update these, by dialing the code ##72786# on Android phones, or ##873283# on iPhones.
To check for a possible network problem in your area, just send us a private message with your address and phone number. We'll investigate on that asap.
That doesn’t sound good at all. So sorry about this, @Kingstonboi. Are you getting any specific error message? What's the make and model of your phone? To research further, can you send us the cross streets and ZIP code where this occurs?
Thanks for that information. After reviewing the area, there aren't any open service alerts. please follow the next steps.
1. Turn Wi-Fi off and Mobile Data on
- Settings > Wi-Fi > Off
- Settings > Data Usage > Mobile Data > On
2. From the dial pad enter ##72786# (press "ok" when prompted.)
3. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 3 minutes.
After that, please go ahead and check your service.