5$ Todo Mexico add on, used all data

Newbie

5$ Todo Mexico add on, used all data

I bought the plan and all but i ran out of data. i went to the page and it said to unsubscribe then subscribe to reset it but there's no options like that. The text that notified me that i had ran out only said to go to 'my account" and review data options so i thought maybe i needed to buy more data and bought the 5$ gb one time use but nothing is happening on my end. Did i just waste 5$? 

3 REPLIES 3
Agent

Re: 5$ Todo Mexico add on, used all data

Hello, Pcorona! We definitely want to get this figured out for you ASAP.  Please send us a private message with your phone number and pin code to verify your account. Thanks! 

Re: 5$ Todo Mexico add on, used all data

I’m having the same problem & cant figure out how to fix it
Agent

Re: 5$ Todo Mexico add on, used all data

Hi there Jhernandez_132. Let us look into this for you. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.