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So sorry to hear about this experience, Uchihasir. We want to help! Can you please let us know since when this is happening? Can you please let us know what’s your nearest cross street address and ZIP Code?
Thanks for the information. There're no network outages reported in this area. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.