2 months with no calls or texts

Groupie

2 months with no calls or texts

Hello!
After a few months of great coverage and Network. Past two months I've been forced to use WhatsApp as a means to communicate with my contacts since my phone would not make or receive calls or texts on my town. My local store where I switched to boost still selling phones and they work beside mine, while I'm unable to connect to the same Network. I'm forced to stay on LTE with Sprint without voice/texts. How ever I travel 15 miles out of town and the next cell tower lets me connect to boost and make calls just fine.
I have factory reset my phone
I have used ##72786# and restarted
I have swapped Sims
To no avail. CS lady told me my phone is bad. And still I can go to next tower and get a signal just fine. So why is my local tower invisible to my device. This is beyond infuriating. Two months with no service, when there's service for everyone else.
Help! Zip code is 00725
1 REPLY
Agent

Re: 2 months with no calls or texts

Yikes! Let’s get this resolved for you ASAP, @Gabrielburg. Please send us a private message with your phone number, MEID number, and the UICC/ SIM card number.