trouble with g7 play

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Newbie

trouble with g7 play

I just received my new g7 play which is replacing my old j7 perx. I went online and transferred my device on the website, put my old sim card from my j7 perx into my new g7 play and i dont have service. please help

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Agent

Re: trouble with g7 play

Hi there Marks1. You need to use the new sim card that came with the new phone. Change the sim cards, turn the phone off and back on, then test it. Let us know the results. Victor21

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4 REPLIES 4
Newbie

Re: trouble with g7 play

Do i need to use the sim card that came with the phone?

 

Agent

Re: trouble with g7 play

Hi there Marks1. You need to use the new sim card that came with the new phone. Change the sim cards, turn the phone off and back on, then test it. Let us know the results. Victor21

View solution in original post

Newbie

Re: trouble with g7 play

Good to go! thank you!

Agent

Re: trouble with g7 play

You're welcome. We remain at your service.