Ordered new phone from boost website and when I opened the box there was no clear case or guide as stated on box as included. Called customer care, spoke with "Danny"(who assured me the quick resolve was 100% doable and in the works) for way too long only to be transferred to Motorola to finish process....and Motorola told me they could not help because I bought the phone from Boost. Seriously?! How do I get my case and instruction manual? I'm trying to connect phone and can't because I need instructions. PLEASE HELP!
Hey there @kaligali We apologize for the inconvenience. According to our website these what the box should include:
- Moto G6 play
- USB 2.0 Cable
- Important Information Booklet
- Get Started Guide (English/Spanish)
- SIM Card Installed
As you can see there's no case mentioned. In regards to the user guide, if you did not receive it, you may find one online.
Hey there to you @Joy1713 ,
Thanks for replying . The boost moble box clearly states "Contents include: 1 Handset, 1 Travel Charger, 1 Transparent Case, Printed Materials".
We're providing the information found on our website at https://www.boostmobile.com/phones/moto-g6-play.html, on the section of "What's Included". Can you send us the picture of this box? Would you please confirm, if the device was purchased from our website?