mms: pictures won't download on Moto E4+

Go to solution
Accomplice

mms: pictures won't download on Moto E4+

I have done a network reset with  ##72786#, still cannot download pictures sent to me via MMS.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Accomplice

Re: mms: pictures won't download on Moto E4+

That's ok, the pictures downloaded now. Must have been a lag between the network reset and when MMS started working. We can close this.
9 REPLIES 9
Agent

Re: mms: pictures won't download on Moto E4+

Hi, rgallini. Let's do some investigating. For how long have you experienced this issue?

Accomplice

Re: mms: pictures won't download on Moto E4+

About a week. I don't get a lot of picture texts, last one I received was July 18.
Agent

Re: mms: pictures won't download on Moto E4+

Are you getting an error message? How many signal bars does the phone have? Does it show 3G, 4G or LTE?

Accomplice

Re: mms: pictures won't download on Moto E4+

4 bars, LTE

Agent

Re: mms: pictures won't download on Moto E4+

Are you getting an error message?

Accomplice

Re: mms: pictures won't download on Moto E4+

"Unable to download MMS
Accomplice

Re: mms: pictures won't download on Moto E4+

The pictures sent to me this morning just downloaded.
Agent

Re: mms: pictures won't download on Moto E4+

Please send us a private message with the address where you are experiencing this issue.

Highlighted
Accomplice

Re: mms: pictures won't download on Moto E4+

That's ok, the pictures downloaded now. Must have been a lag between the network reset and when MMS started working. We can close this.