Sprint says my Moto Z2 Force is a Boost Mobile branded prepaid. Help!

Groupie

Sprint says my Moto Z2 Force is a Boost Mobile branded prepaid. Help!

Over two months ago I bought a Sprint branded Moto Z2 Force at Best Buy (not prepaid plan).  I tried activating on Sprint earlier today and was told that the phone was still tied to Boost Mobile.  However, when I run an ESN check on Swappa, it says that it is clear and all is okay.  Additionally, I checked BYOD eligibility on Boost, Ting, Unreal Mobile, and FreedomPop and they all come back saying all is clear.  Its just Sprint indicating that the phone is still tied to Boost.  Is there a way to check on the Boost side if this phone is somehow still tied?  Or can Boost send a release of the IMEI to Sprint to indicate that the phone is free and clear?  Help, please?

 

Thanks

4 REPLIES
Agent

Re: Sprint says my Moto Z2 Force is a Boost Mobile branded prepaid. Help!

Hey there, fido14dido. Thanks for bringing this to our attention. We definitely want to look into this for you. Can you please send us a private message with the MEID/IMEI of the phone?

Newbie

Re: Sprint says my Moto Z2 Force is a Boost Mobile branded prepaid. Help!

Hi, I am having the same issue with a z2 Force I received form Motorola directly. Can Boost release the phone to Sprint?

Groupie

Re: Sprint says my Moto Z2 Force is a Boost Mobile branded prepaid. Help!

Try the sprint forums. They had to add mine to the database. Took a few days
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Newbie

Re: Sprint says my Moto Z2 Force is a Boost Mobile branded prepaid. Help!

thanks