I purchased a Moto G7 Play for my daughter to use without activating the phone and just using Wi-Fi only. We constantly keep getting a pop-up message to activate the phone and if she accidentally clicks on it it disables the Wi-Fi and she can't use the phone anymore. How do we fix this?
Hi there, ArchStanton. Thanks for contacting us.
By purchasing a Boost Mobile handset, you agree to activate the handset on a current Boost Mobile plan. To start using your handset with our Boost service, you must agree to the Terms & Conditions on the handset. Can I help you activate your handset today with a plan that fits your needs?
The problem is not just the constant pop-ups, the bigger problem is that if she accidentally clicks on it, it disables the Wi-Fi and she can't use the phone anymore. How can we prevent that?
Our terms and conditions require activation on a plan. If you do not activate, you will not be able to use your handset until you activate it on a Boost Mobile Plan. Data services (including WiFi) will be restricted and you will only be able to complete calls to Customer Care or 911, until you activate your handset.
Ok, I wish I knew this prior to purchasing the phone. I have used several phones in the past without activation and just Wi-Fi only without any issues.. I will just sell the phone and buy an unlocked one.