Not Receiving all Texts with Moto G Fast

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Groupie

Not Receiving all Texts with Moto G Fast

I purchased 2 Moto G Fast phones from the Boost Mobile site.  I activated one and realized that I was not receiving text messages from other people.  It only happens with some people sending text messages.  I spent 3 hours speaking with tech support on the phone.  They determined it had to be the phone.  Since I had purchased two, I swapped to the other new phone.  Same issue.  No resolution.  Any ideas why I am not able to receive messages from a Moto G 7  Play phone on the Boost network also?  I'm able to get group messages, just not direct messages part of the same family plan.  I can receive messages from an iphone.  I've activated phones before and never had any problem.  Very frustrating and disappointing!

4 REPLIES 4
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Agent

Hi there, Thrivin4Good. Thanks for contacting us. We're sorry for the inconvenience with the phone. 

 

Please, confirm whether other phones can receive messages from the Moto G.

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Groupie

We have been able to get texts to go through from the Moto G Fasts to an iphone on another network and are able to get texts to go through as a group text on Moto G 7 Plays on the same network.  If the text is sent from the Moto G Fast to the Moto G 7 Play directly (not in a group) on the same network, they are not received by the Moto G 7 Play.

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Promoter

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Agent

We understand. To better assist you, please send us a private message.