Motorola G6 play internet

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Enthusiast

Motorola G6 play internet

Hello, so I bought the Motorola g6 play on the boost website to replace my old phone which is broken. I have activated the phone through the website but my internet isn't working. I receive calls and some messages (not pictures nor messages through group chat which is another problem I'm having) and the network keeps saying sprint
3 REPLIES
Agent

Re: Motorola G6 play internet

Hi there Cynthia3500. Thank you for contacting us. When you activated your new, did you insert the old sim card from the older phone, or are you using the new sim card? 

Enthusiast

Re: Motorola G6 play internet

I'm using the Sim card that came with the new phone
Agent

Re: Motorola G6 play internet

Thank you. We would like to verify your account and see if the actual sim card was added to the account. Please send us a private message with Your pone number, pin code, and the new sim card number that came with the new phone. Victor21