I just bought the G7 myself from Walmart it was a boost phone but when I took at home I couldn't activate it. It was advertised as boost Mobile phone.
So,I imagine it's being included I just don't know why they're selling it as a boost Mobile phone.
Also it includes a Sprint SIM card and isn't compatible according to the boost Mobile website so I'm not sure and I can't get a straight answer from anyone.
I just purchased the Moto G7 play from Walmart who is advertising it with boost service. And like you I cannot activate it. I'm a new customer at boost, or was going to be, until this headache that is.
Also, I'm not sure if this is a normal occurrence ,but it included a Sprint SIM card.
Walmart was advertising the G7 play with their Boost Mobile prepaid cards and who is displayed with all the Boost prepaid phones.
I bought one mainly because of the camera quality and I haven't had any Moto problems before but I am unable to activate it myself.
Now I wasted money I could have used to purchase a better phone.
It's a shame because I like the Motorola models usually and this one isn't bad at all.
I don't know who's to blame here.
On one hand I could have researched more before purchasing, ,on but on other, more dominant hand, it was with all the Boost prepaid mobile phones and cards so why would I doubt it?
How many people is this ultimately going to affect?
I feel you man and I hope you are able to work it out.
If I find anything out I'll let you know.