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Moto g7 data and messaging issues

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Moto g7 data and messaging issues

we bought this phone last month, was working fine, but last 2 weeks or so when we leave our house and go off wifi, the phone will not connect to data, we have to turn off the phone several times or drive 2 miles away to get the phone to have a data connection, it has also happened once at work, which is 5 miles away from my house, and now messaging on one of the phones is having issues downloading images even on wifi, this is frustrating since they worked fine for 2 weeks and now they have gone down hill

3 REPLIES 3
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Agent

Re: Moto g7 data and messaging issues

Hello, @greendragonsegg! So sorry to hear that you have gone through this experience. We'd like to help by looking into your area to see if there is an issue reported recently.

 

Can you please provide us the cross streets and zip codes around your location? You can provide us more details via a private message. 

 

Thanks.

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Groupie

Re: Moto g7 data and messaging issues

Looking for answers to same problem
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Re: Moto g7 data and messaging issues

its gonna be either 2 things at this point, (did just get the Aug patch, still nothing fixed)
either the phone is not as compatible with sprints network as they claim since sticking this on 3G only works and does not have the same issues, or Motorola has issues with the 4G modem on these things, so im gonna have to complain to Motorola since the new sim card boost sent still did nothing