Hello, @Jill1! Really sorry about to hear about that. Is the internet working fine on the phone? Have the multi media messages started recently? Please provide us more details about the issue for further help.
Hey there, @Jill1! Thanks for contacting us. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message". You must be logged in.
Hello, @bloodrin2005. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.