Moto g6 Play update BRICKED

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Newbie

Moto g6 Play update BRICKED

hello,

 

i accepted the latest security update for my device  (bought it only a week ago from the local walmart) and now my device is stuck in the bootloader, the androidOS has been completely erased, no recovery mode, no other boot modes available. 

 

The OEM is locked, no usb debugging enabled, (yes, i have indeed tried several times to flash a recovery tool onto my device with no success)

 

How do I fix this issue?

How do I return my phone to its original state, or at least have a way of using it at all?

 

1 REPLY
Agent

Re: Moto g6 Play update BRICKED

Hi there! Please contact Motorola for assistance with this matter. You can call them at 800-331-6456.