Moto e5 plus Defective. Return and refund

[wesv314]

Hello boost,

I have been a customer of boost for almost a decade now. I recently purchased the moto e5 plus from boostmobile.com, i just received it as of 4/3/19. Upon activation, i have had trouble with connecting the device to my wifi connection. I have tried several times to make a connection, but it only connects for 20 seconds at a time. I have concluded that this device is defective. I have called customer care and received return authorization numbers, but i find it insane that i have to pay shipping and handling to send back a defective phone. Are there any options for returning the device without money coming out of my pockets

[AmyM25]

Hi wesv314. Thanks for reaching out to us. We are sorry for the inconveniences. We want to investigate deeper. Has any troubleshooting been done on your phone? When did you place your order? Please, let us know in a private message. To send a Private Message, click my username or picture, then click "send this user a private message".  Thanks! ~AmyM25