Sadly, after 4 different SIM (One Boost BYOP Kit, One Sprint BYOP Kit and two from Boost Support) cards, numerous hours on the phone between Boost Mobile and Motorola and not being able to get the hotspot to work, I ended up sending mine back to Motorola. I was pretty upset about it too. Nice phone, decent inexpensive upgrade and it was unlocked. Really a great phone for the price...
I was able to get it activated and working, and was willing to wait to see if they could figure out the HotSpot issue, but the other issue I had was when I went to place a call, no one on the other end could hear me. I even went as far as doing a Full Reset. Still nothing.
I was like... man, my first unlocked phone and now this. Previously, I have purchased new from Boost Mobile; an LG Stylo 2, a LG Stylo 3 and a Moto G6 Play... all worked no issues. So after all the time I put in trying to get it the G7 to work, and ended up with a not fully functioning phone, I just sent it back and went with another phone thru Boost. Albeit more money, but this was my 50th b-day present to myself and I just wanted a new phone... That's it. Nothing more.
I can't tell you if you should send it back for another, or just send it back for a refund. Working with Motorola customer support has never been an issue and they have always resolved issues quickly. Your choice. Sorry I cant help you any further.
you are not listening, it most likely will be allowed but boost seems to have to manually enter these phones into the system, and the phone hasnt been officially released yet, it will be official on the 22nd. hold your horses and be patient