Moto G7 issues

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Accomplice

Moto G7 issues

I Bought the unlocked Moto G7 yesterday and cant get it hooked up to Boost Mobile. Motorola's specs for the Moto G7 says it's compatible with Boost and even online chatted with 2 Motorola Reps says yes it is compatible. Taking to 3 different Boost Mobile reps all say..... 'the Moto G7 is compatible but is not supported' and therefore not eligible. I tired soooo many times to do a device swap on the Boost Mobile website and get the 'this device is not eligible'. Anybody know if this phone will get support or be eligable to be on Boost Mobile

91 REPLIES 91
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Accomplice

The SIM though is on the NEW SIM cards from Sprint... Thats why I went and got a new SIM. If you click add to cart on Boost Site, it says Internal Server Error
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Agent

Hey there, @off2geo! Are you trying to activate a new SIM Card on a Boost phone?

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Accomplice

I activated the phone yesterday... no, Its a New Unlocked phone from Motorola. No issues except Hot Spot wont come on. everything else worked as it should.

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Agent

Oh, I see. It is possible that some features from a non original Boost phone don't work unfortunately. This is due to the phone configuration by the previous carrier. 

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Accomplice

There was no previous carrier. Its brand new Unlocked from Motorola "CERTIFIED to work on Boost Mobile" ...Ive got one person that confirmed his Hot Spot is working... like to see other people say theirs is working too.  I've been with Boost for Several Years.

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Agent

Understood. Can you please send us the number and PIN via a private message? 

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Accomplice

I just did that with Agent...

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Agent

We recommend you to send your personal info to verified agents from our Community page. 

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Accomplice

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Agent

OK. If this agent is already assisting you, there is no problem at all. If case you need further assistance, we are here for you.