Hey there! So sorry to hear about this experience. We currently support the Moto G6 Play - Open market, which can be found at the Motorola website. If the phone is from a Specific carrier, it won’t be compatible with us. Can you please tell us where did you buy the device? Please provide us as much info as possible through a private message.
Hi, vikinghammer2! Thanks for contacting us.There're some unlock devices that are compatible with our network. Please visit our website to verify your device eligibility. https://activate.boostmobile.com/bring-your-phone?intnav=TopNavhones:BringYourPhone
hello, I just replied to your comment on my post about this. your reps say the G7 is compatible but not supported, what does that mean?
having Boost Mobile reps tell me that the Moto G7 is compatible but not supported therefore its not eligible. Not sure why that statement confuses me