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Moto G6 Play data connection

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Accomplice

Re: Moto G6 Play data connection

I just bought the G6 Play also, and have had the exact same issues since activation a week ago. Nothing Boost has done to try and fix it has worked (including the suggestions listed here). Still getting network errors, check internet connection errors, no data, etc. I also just switched from a Motorola phone (G3) which I loved, but now I'm thinking I should just get another brand altogether
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Accomplice

Re: Moto G6 Play data connection

I'm dealing with the same issue all month long, it's annoying and irritating and hopefully fixed soon. I've tried OTA, PRL and profile updated with nothing but slow and unreliable data.
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Agent

Re: Moto G6 Play data connection

Hey J_harris542. We want to help. Your service has not improved not even a bit? Troubleshooting didn't help? ~AmyM25

~AmyM25
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Accomplice

Re: Moto G6 Play data connection

No, not once. I did just find some information that might help. Here is the link to the YouTube video. Think it has to do with the Google framework services preventing anyone from seeing or even seeing a system update. It needs the data cleared and forced stop after clearing it. The person who made the video said that had to do it 5 times then the new system update was available. https://youtu.be/gF1KasRo2iY
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Accomplice

Re: Moto G6 Play data connection

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Agent

Re: Moto G6 Play data connection

We understand. So it is definitely something that might also be software related. Thanks for sharing! Have you tried this on your phone? ~AmyM25

~AmyM25
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Accomplice

Re: Moto G6 Play data connection

I just did with no luck. Still says system up to date version 8.0.0 ocps27.91-150-6 updated February 1 2019
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Accomplice

Re: Moto G6 Play data connection

The data reliability is so slow and unstabe I have to use wifi and is unfair to pay for unlimited services on 2 phones and can hardly use the data service. It also is affecting sms services causing a delayed send and or a delay in receiving a message from another person.
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Accomplice

Re: Moto G6 Play data connection

Also it usually has 4 bars or more LTE and keeps switching to 3G
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Accomplice

Re: Moto G6 Play data connection

Also it usually has 4 bars or more LTE and keeps switching to 3G at even worse performance