I see, since we also found out that the update to Android Pie is not in their plans for the Moto G6 Play. Unfortunately, we cannot guarantee that you'll get the update because we will release it to this specific device; we only send updates we receive, and we have not received any from Motorola. But since it this seems to be a device issue, did you find other Moto G6 Play users with the same issue? ~AmyM25
Unfortunately, we are unable to provide a free upgrade. If you have less than a year with the device, the phone has 1 year warranty for any malfunction or manufacturing issues it may have. If it is definitely a software issue affecting the performance, Motorola should release an update to fix it, or repair the affected devices if necessary. Did you already reach Motorola regarding the warranty? ~AmyM25
If the phone has less than 12 months it should be covered under warranty. If the device is presenting some type of issue you should be able to replace it.