Moto G6 Play Unlocked - IMEI ineligible - passes compatibility test

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Moto G6 Play Unlocked - IMEI ineligible - passes compatibility test

Aloha,

 

Tryinig to swap devices, existing customer - would like to keep phone number.

 

New phone MOTO G6 Play - unlocked. Passes compatibility test:

 

Great news!

Your phone is compatible with our network. Now all you need is a Boost Mobile SIM.

 

When trying to swap device get:

 

This device is not eligible to swap.
 
Would appreciate any assistance.
 
Mahalo!
 

 

1 REPLY 1
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Agent

Re: Moto G6 Play Unlocked - IMEI ineligible - passes compatibility test

Hello, @bazookafight. Thanks for stopping by. Let's do some investigating. Please, send us a private message with your phone number, PIN, IMEI and ICCID from the Moto G6 Play phone. 

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".