So sorry to hear that, Angnix. Must likely the update is not avialable yet. Please check within a week if the update is available.
Hello @Angnix. We recommend to contact Motorola again later for more information. It is most likely that the update is rolling in waves and you will need to wait a little bit longer to receive it on your phone.
We understand. Please contact Motorola again for more information and request the assistance of a supervisor or manager.