Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Moto E5 Plus says Unpaid Balance in IMEI checker

Highlighted
Accomplice

Moto E5 Plus says Unpaid Balance in IMEI checker

Hello! I recently purchased a Moto E5 Plus for my girlfriend, her birthday is coming up next month. I went to make sure everything is properly working with the phone before I give it to her and that her number can be ported (which it all can be.) However. If it were to be activated, apparently there would be a $10 reactivation fee? This is a brand new Moto E5 Plus I just purchased a week or two ago. So, I hopped on to an IMEI financial checker to make sure it was clean before I give it to her, just in case she doesn't like it so she can sell it. Apparently, and this is more than just 1 different source I went to, there's an unpaid balance on this phone. It's supposedly BRAND NEW, or at least it's supposed to be. I am very upset and if this doesn't get resolved, I'm telling her to stick with her current cell phone provider because a brand new phone should not have an "Unpaid balance" or a "Reactivation fee".

1 REPLY 1
Agent

Re: Moto E5 Plus says Unpaid Balance in IMEI checker

Hey there, juniper_blkwood! Looks like we’ll need to do some investigating. Can you private message us the IMEI? Thanks!