Hello, I was wondering if I would be able to get my Moto E5 Plus carrier unlocked. I'm going to be traveling outside of the country for a short work trip, and didn't want to have to purchase a brand new unlocked device from someone else just to be able to get a temporary sim card while I'm over there for the week or two I'll be gone. Am I able to get help for this?
Hey there, juniper_blkwood! Boost Mobile will assist with unlocking a device under the following circumstances:
The device is SIM unlock capable
The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
The device has been active on the associated account for at least 12 months
The associated account is active and in good standing
If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, please send us a private message with the account phone number, pin code, and the IMEI.