Moto E5 Plus Carrier Unlock?

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Newbie

Moto E5 Plus Carrier Unlock?

I have the Motorola Moto E5 Plus that I purchased brand new directly from the Boost Mobile website. I have been a continued customer for almost two years and I would like to unlock my phone. Is this possible? Thank you.

4 REPLIES 4
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Agent

Hi there! We’d be happy to help. If you want to use one of our phones with a different service, it needs to meet some requirements to be unlocked. The phone must be active for at least 12 months on the account, not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked. If you meet the requirements, please send us a PM with your phone number. 

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Groupie

I could use some help.
Customer service keeps telling me my Motorola Moto e5 Plus is unlocked. But it is not. Even Motorola confirmed it is still locked. I have not been emailed a step process or unlock code? Hours of phone calls and still nothing
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Groupie

Also when I try a new SIM card. The phone says invalid SIM.
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That phone number is not active on our system. Could you please provide us with the correct phone number?