Mobile data is not working on motoe4 and e4plus

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Groupie

Mobile data is not working on motoe4 and e4plus

My two sons have a moto e4 and a moto e4plus.  For some reason their mobile data no longer works. Nothing was changed as far as the phones are concerned; just won't connect to the mobile data.  We've gone through the troubleshooting on this site, but it doesn't resolve the issue.  Help!!!

3 REPLIES 3
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Agent

Re: Mobile data is not working on motoe4 and e4plus

Hey there, @John123! Thanks for contacting us. Could you please provide us with their nearest cross street address and zip code? We'd like to check if there are any outages in your area. 

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Groupie

Re: Mobile data is not working on motoe4 and e4plus

Benner and Mound. Zip is 45342. I'm not sure how long their mobile data has not been functioning, but I think it's been a while.
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Agent

Re: Mobile data is not working on motoe4 and e4plus

Thanks, @John123! According to our system, there are no outages and you have a great coverage. Please send us a private message by clicking on my name, then select the option that says "Send this user a private message". Please include their phone numbers and PIN on that private message. We're going to be waiting for you!