Malfunctioning headphone jack Moto e5 plus

zjk Groupie
Groupie

Malfunctioning headphone jack Moto e5 plus

I bought a Moto e5 plus about a month ago and the headphone jack is no longer working. I believe it to be a hardware problem because no matter how hard I push the aux cable it won't click in. Is there a way I can have it fixed or replaced?
6 REPLIES 6
Agent

Re: Malfunctioning headphone jack Moto e5 plus

Sorry to hear that, zjk. Let's do some investigating. Did you try using a different headphone?

zjk Groupie
Groupie

Re: Malfunctioning headphone jack Moto e5 plus

I thought of that too. It wasn't working in my car. So I tried my headphones at home, same problem. In my opinion it is the headphone jack itself.
Agent

Re: Malfunctioning headphone jack Moto e5 plus

Did you add the $7/mo insurance to the account?

zjk Groupie
Groupie

Re: Malfunctioning headphone jack Moto e5 plus

No. I imagine that would have been smart of me to do.
Agent

Re: Malfunctioning headphone jack Moto e5 plus

In that case, you can contact the manufacturer. The warranty covers the for a year. 

zjk Groupie
Groupie

Re: Malfunctioning headphone jack Moto e5 plus

O.o really? This is great news. Thank you very much for helping me. I'll try that and let you know how it goes.