Hey guys! I bought the Moto G6 Play last week and love it. The only issue i am experiencing is a scrolling issue. Usually when I try to scroll down (swiping up) on a page it jerks and sometimes takes a few swipes to actually scroll. It seems to happen not only on websites and apps but also on my homescreen as well. Anyone experience this problem before or have any suggestions on fixes?
I have not, I have been reading that other G6 play users have experienced this problem before. I tried a soft reset, and still no luck, any advice?
Hey there, @Skiplarebel! This seems to be a device issue. You will need to contact Motorola and they'll be able to provide you with more options. We're sorry for any inconvenience this may have caused you.
Motorola needs my reciept from Boost mobile, so I can swap my phone for a new one. I purchased it about a week ago through the boost website, how do I go about getting a copy of that emailed to me?
Hey there, @Skiplarabel Your proof of purchase is the e-mail sent to you when processing the order. That includes the information needed to submit the claim with them.