I'm trying to activate a Moto G Play with no luck, may I get some help.
I have the MEID and the ICC, if needed.
Hi there crorella. If this is not a Boost Mobile device, please check the list of devices that can be activated whit Boost Mobile. You can check if the device is eligible at this link https://activate.boostmobile.com/bring-your-phone?INTNAV=BotNav:Shop:BringYourPhone If you need further assistance let me know.
Hi Al3x, thanks for the reply.
Actually, that was the first thing I did, and this website says my phone is compatible with the carrier:
Your phone is compatible with our network. Now all you need is a Boost Mobile SIM."
We understand. In this case, we'll like to take a closer look. Can you please send us a private message with the IMEI of the phone? Also, are you trying to activate the cellphone with a new or existing account? If existing, please send us the phone number and PIN.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
We are so sorry for this experience, tracie72. Please give us the opportunity to change it for you! Please send us a private message along with the phone number and PIN.
Hi there! Sorry to hear that you’ve been experiencing this issue. Definitely wanna look into this for you. Please send us a private message with the DEC or IMEI number to assist you.