Compatability check claims phones compatible, swap tool claims not compatible

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Newbie

Compatability check claims phones compatible, swap tool claims not compatible

Moto G Stylus is compatible per the eligibility check, when swapping phones it claims it isn't.

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Agent

Hi there. Thanks for contacting us. We're sorry for the inconvenience with the service. 

 

Please send us a private message with the IMEI to have a look.