Charged twice

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Accomplice

Charged twice

my phone stopped charging when i paid my phone bill and its been almost a month i still cant get it work, i ordered me a new phone but i just wanted to recover the money or do something to at least let me cover the money i lost.

14 REPLIES 14
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Agent

Hi there mahoganee1. So sorry to hear about your phone. Once you receive your new phone, your current account will be swapped over to the new phone. Victor21

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Accomplice

what about the payment i made and  havent used at all

 

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Agent

How about we take a closer look? Please send us a private message with your phone number and pin code to verify your account.

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Accomplice

How do i send pm new to this
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Agent

Sorry for the confusion, mahoganee1. Let's do some investigating. Is it an insurance or warranty replacement that you are going to receive?

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Accomplice

I just got my new phone today @JohnJ7 told me to go private message him but I don’t know how.... my phone stopped working and I didn’t get to use all my month plan he wanted me to send him my phone and PIN number
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Agent

Understood. Is it an insurance or warranty replacement? Or did you buy a new phone?

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Accomplice

I brought a new phone
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Agent

We can only apply a credit to the account if the account was suspended due to waiting for a warranty or insurance replacement. Unfortunately, we can't apply a credit for the time that you did not use the service. If there’s anything else that we can do for you, let us know.