Thanks for the information, markhamilton. Please follow the below steps and try again.
1.From the home screen, swipe down the Status bar.
2.Tap the Settings icon.
3.Scroll to and tap System.
4.Tap System Update.
5.Tap Update PRL.
6.Once the PRL update is complete, tap OK.
7.The PRL is now up to date.
So sorry to hear about this experience, Brandilw86. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!