So sorry about the trouble! Is your WiFi network working properly? Are you able to connect other devices onto the WiFi network with no issues? If so, from your device go into your WiFi settings and choose “Forget This Network.” Then go back and select the network you want to connect to again.
We understand. In that case, unfortunately, the issue could be the device itself. Can you please let us know if you have less than 7 days with the phone?
Thank you for the information. If you only have 2 days, you are still able to return the phone, since the issue could be the device itself. We understand your frustration and we truly apologize for the inconvenience.