I have had Boost Mobile for about 5 years now. I’ve always recommended it to friends and love everything about it. Recently, though, it seems like I haven’t gotten very fast service in areas where I used to have quite speedy service. I thought that maybe it’s because I run out of 4g but it happens even when I still have 4g left in my usage. I was wondering if there’s anything that can be done to improve this? I have an iPhone XR from Boost if that matters.
We understand your frustration, @Maegen, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.