Cancelled order.

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Newbie

Cancelled order.

I ordered a phone and within an hour, canceled it. I called a representative which told me that I will receive a cancellation email. However, I did not receive this email and I'm worried that im not getting this cancellation given that the return policy is so strict. The other thing, I ordered this phone without an account because it wasn't a requirement to make one BUT every time I try to get customer service it requires me to sign in into an account. I have a case number which is, 255274685, and I want to make sure this cancellation went through. Can someone clear this up for me? 

2 REPLIES 2
Newbie

Re: Cancelled order.

i dont have a phone to contact any services rn.. please let me know what's happening

Re: Cancelled order.

Don’t fret, janna! We’ve got you. Please send me a private message with your order number. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".