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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

no internet

Enthusiast

no internet

Hi

 

I cannot get my phone to connect to the internet and my hotspot does not work either. I have unlimited data on my plan. I tried the steps given to me via chat with Boost and it did not work. Please help me. My account is up to date on payment.

 

Thanks

3 REPLIES 3
Highlighted
Agent

Re: no internet

Thank you for bringing this to our attention, @Chubby1975. Are you getting any specific error message? What's the make and model of your phone? To research further, can you send us the cross streets and ZIP code where this occurs?

Highlighted
Enthusiast

Re: no internet

Model - LGLS770. I checked for updates and it says all is up to date. I tried resetting network by dialing some # given to me by chat support. The streets are 28th Ave & Mormon St. 68112. The person I chatted with said there was no issues with towers, no outages or anything.

 

Thanks

Heather

Highlighted
Agent

Re: no internet

Thanks for that information. Our network team has not yet notified us of any network issues in your area. We will need to review your account. Please, send us a private message with your phone number and PIN code.