Why did Boost Mobile lock my unlocked Iphone?

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Newbie

Why did Boost Mobile lock my unlocked Iphone?

I have two unlocked Moto E4 Plus phones that boost refuses to accept. The website throws a "Bummer" error that just says it's a problem in their end and to try again later. Staff in store told me that Motorola phone don't work on boost unless you but then in store (wtf?).

So I spent 30 minutes on hold with multiple reps only to finally have them insist that both phones are LOCKED. They are not and never have been. I purchased one unlocked for all carriers at best buy and the other from Amazon.

I confirmed on swappa and they are both showing up clean.

Is boost just that desperate to have you but one of their phones

1 REPLY
Agent

Re: Why did Boost Mobile lock my unlocked Iphone?

Hi there, @rohitgomes. Unfortunately, not all unlocked phones can be activated with our plans. If it doesn't pass our eligibility check, the activation will not go through. We apologize for any inconvenience that this may cause you.