Voice Mail going to text message

Accomplice

Voice Mail going to text message

About a week ago, I started getting text messages notifying me I had a voice mail.  It is no longer on the voice mail app.  I have to hit the #1 on the dialer and enter my password.  Its a Sprint Voice mail notification?!?  IF I click the link in the notification, it trys to load sprint visual voice mail, which is not available for my phone.  LG Stylo 4,  ?????

8 REPLIES 8
Agent

Re: Voice Mail going to text message

Hi, Kristinalicia5. Could you please provide us more details about your request?

Accomplice

Re: Voice Mail going to text message

Sure.  PREVIOUSLY when I got a call that went to voice mail, it went to the voice mail pre-loaded app.  It would appear in a list-in box and I could tap on it and listen to the voice mail.  there would be a little tab (# vms) on the app. 

 

NOW, when I get a voice mail, I get a text. " SVM:  you have  voicemail.  Tap & hold 1 in dialer to listen or open httpm://vnotes.page.link/vvm"

I can stop the notification., but then I get NO voice mail notification at all.  Why did this change?

Accomplice

Re: Voice Mail going to text message

Sure. PREVIOUSLY when I got a call that went to voice mail, it went to the voice mail pre-loaded app. It would appear in a list-in box and I could tap on it and listen to the voice mail. there would be a little tab (# vms) on the app.

 

NOW, when I get a voice mail, I get a text. " SVM: you have voicemail. Tap & hold 1 in dialer to listen or open httpm://vnotes.page.link/vvm"

I can stop the notification., but then I get NO voice mail notification at all. Why did this change?

Agent

Re: Voice Mail going to text message

Hi there! Thanks for the information. Did you by any change subscribe to Visual Voicemail to Text? 

Accomplice

Re: Voice Mail going to text message

No, I did not

Agent

Re: Voice Mail going to text message

Understood. Please send us a Private Message with your phone number and PIN to further assist you. 

Accomplice

Re: Voice Mail going to text message

sorry, NEW to this.  How do I send a private message?

Agent

Re: Voice Mail going to text message

To send a Private Message, please click on my name, this will take you to the profile. You'll see the option there.