Unlocking my Stylo 4 Assistance

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Accomplice

Unlocking my Stylo 4 Assistance

Would anyone be able to help me get my Stylo 4 unlocked. Im going to be moving into an area that doesnt have Boost Coverage (Ive tripled checked Boost's coverage map and Sprint's coverage map and both show no service) I would just like my Stylo 4 unlocked so that I can use it on a different carrier that does have service at the location. (Ive checked and it has all required bands needed).

20 REPLIES 20
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Re: Unlocking my Stylo 4 Assistance

Hey there, Lm1337! Boost Mobile will assist with unlocking a device under the following circumstances:

  • The device is SIM unlock capable
  • The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
  • The device has been active on the associated account for at least 12 months
  • The associated account is active and in good standing

If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Boost Mobile Customer Care by dialing 1-888-BOOST-4U.

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Accomplice

Re: Unlocking my Stylo 4 Assistance

I tried poking at 1-888-BOOST-4U but I couldn't find which menu choices would take me to "where to unlock the phone"

Also note that this phone is currently not my active phone (my Moto E5 play is) I don't want the E5 unlocked, just the Stylo 4. I know I will need a new Sim Card from that phone.

Getting this unlocked is important whether by phone or by Direct Message.
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Re: Unlocking my Stylo 4 Assistance

That's correct, there is not an option through the automated system to select, you need to select support, troubleshooting and a representative over the phone will be able to further assist you with your request.

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Accomplice

Re: Unlocking my Stylo 4 Assistance

Hopefully one last question for now, could you give a step by step on which numbers to press to get to live support? (Aka after the whole "Welcome to Boost Mobile... If this is your number press 1")
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Agent

Re: Unlocking my Stylo 4 Assistance

Thanks for responding. Please send us a private message with your phone number and pin code, and the MEID of the phone so we can assist you with this.

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Accomplice

Re: Unlocking my Stylo 4 Assistance

Going to call tomorrow and hope there is a voice of reason that will unlock my Stylo 4. I just need a phone whether it's my E5 Play or Stylo 4 unlocked so I can move it to the new carrier by the end of the month since money is tight due to moving. If anyone can help make this happen I will be grateful.
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Re: Unlocking my Stylo 4 Assistance

We understand. We'll be waiting for your call. We remain at your service.

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Accomplice

Re: Unlocking my Stylo 4 Assistance

I tried the number again but couldn't figure out which options would get to live support so I could have a human that would understand my situation and get my phone unlocked.

I feel like the years of support to Boost means nothing to anyone. I just need 1 phone unlocked within 2 weeks so when I move can have phone service because I can't afford a new phone with the new carrier because of the move. I have checked again today on the coverage maps and Boost/Sprint still don't cover that area so the only reason I have to change carriers is because I'm forced to or else I would have no phone service.

Can anyone either help me with what options I need to choose via Phone to talk to live rep to get my phone unlocked or help via Direct Messaging unlock my phone ASAP, please?
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Agent

Re: Unlocking my Stylo 4 Assistance

Hello LM1337, lets get you sorted out.  If your phone meets the requirements below, please send us a private message so we can assist you. 

 

Unlocking Requirements

  • The device is SIM unlock capable
  • The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
  • The device has been active on the associated account for at least 12 months
  • The associated account is active and in good standing