Trying to swap from iphone to android, says android is ineligible for swap.

Highlighted
Accomplice

Trying to swap from iphone to android, says android is ineligible for swap.

I've had this phone (LG Stylo 3) on my account before. I switched from my iPhone to it back in February. The screen got shattered, so while waiting for it to be repaired, I switched back to my iPhone. I now have the Stylo 3 back in my possession, and would like to switch back to it. But when I go to the device swap page, and enter the IMEI, it tells me that the phone is ineligible for swap. 

5 REPLIES
Agent

Re: Trying to swap from iphone to android, says android is ineligible for swap.

Hello Anoliveanarrow, did you get the phone back from the manufacturer warranty?

Accomplice

Re: Trying to swap from iphone to android, says android is ineligible for swap.

If it had a manufacturer warranty, I didn't know about it. I took it to a shop in my town to have the screen fixed. 

Agent

Re: Trying to swap from iphone to android, says android is ineligible for swap.

Understood. Please send us a Private Message with your phone number, PIN and DEC number of the LG Stylo 3 so we can further assist you. 

Accomplice

Re: Trying to swap from iphone to android, says android is ineligible for swap.

Message sent.

Agent

Re: Trying to swap from iphone to android, says android is ineligible for swap.

We received your private message. Thanks!