Trying to swap device

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Groupie

Trying to swap device

When I get the imei # in says not eligible to swap
105 REPLIES 105
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Enthusiast

Looking for some help with switching phones. I just bought a used LG V40 which is supposed to be unlocked and there should not be any accounts associated with the phone. But when i enter the IMEI to activate, it tells me that the phone is already active. Any help would be greatly appreciated. Thanks
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Agent

Hi there! Sorry to hear that you’ve been experiencing this issue. We’d be happy to help. Please send us a private message with your phone number, pin code and DEC number of the phone. 

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Enthusiast

I have an LG V40 that is unlocked. I bought it through eBay, and neither i or the person i bought it from can figure out why it says already active when i enter the IMEI. I really would like to use this phone on Boost but i am getting stumped at every turn. Is it possible that someone could have stolen the IMEI, as a picture of it was posted with the sale ad? thanks
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Im having the same issue.


@Hamilton wrote:

Hi there, @Evelinbravo! Are you getting any specific error message? What's the make and model of the phone that you are trying to swap? Where did you purchase that phone?


 

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Agent

Hello, @charlescannon71. Thanks for reaching out to us. Let's take a closer look. Are you trying to activate a Boost Mobile phone or an unlocked device? What error message are you getting? 

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Its an unlocked device. And its saying that this phone is not eligible for swap. What does that mean?

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Agent

@charlescannon71. Did you check the device eligibility? If not, please visit the following link: https://boost.co/2trmLAx. Just enter the IMEI of the handset and click Continue.

 

If eligible, you'll need to purchase a SIM card compatible with the device. The website will give you the option to place the order.

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Groupie

I’m having the the same problem trying to swap devices when I put in my IMEI it tells me it’s not eligible to swap
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Agent

Hey there! We'd be happy to help you. Please send a Private Message with your phone number, PIN and the device IMEI. 

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Enthusiast

What do i do to swap my device when it says not eligable to swap