Trying to swap device

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Groupie

Trying to swap device

When I get the imei # in says not eligible to swap
105 REPLIES 105
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Groupie

Hello, I’m having the same issue. Just bought an iPhone xr from the apple store, which is on the list of supported devices. when i try to activate it says it’s not eligible to swap. Can you please help me sort this out as soon as possible? Thanks!
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I bought a lg stylo4 off the internet and I have a stylo3 on boost mobile network and want to switch and
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Agent

Hi Sammytorres37. Thanks for reaching out to us. It is our pleasure to assist you. Which carrier is the LG Stylo 4 from? ~AmyM25

~AmyM25
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Enthusiast

My stylo 4 is saying the same thing and its a boost phone
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We definitely want to look into this for you, Cogginsjimmy39. Can you please send me a private message with your phone number, PIN and device IMEI?

 

To send me a private message, please click on my username and select to send a private message.

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Groupie

Having the same issue as everyone else. In particular, I want to switch this because I had someone calling me about a domestic issue thinking I was involved, because I shared one of their phone numbers.

Why do we have to PM people on this forum about it? Isn't there a form on the regular Boost Mobile website?

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Agent

Hey there, @Uaj8js93j! The online form is directed to our customer service line through e-mail and they can take up to 48 hours to reply. The reason why we ask for a private message, it is because we don't want to discuss your private account information publicly where everyone can see it. In our private message, we can assist you in a faster way.  

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When I try to swap devices it says eligible swap. Why?
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When I try to swap devices it says eligible swap.
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Agent

Hi. I definitely want to look into this for you. Can you send me a private message with the phone number, pin code, MEID, and SIM card number?