Trying to swap device

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Groupie

Trying to swap device

When I get the imei # in says not eligible to swap
105 REPLIES 105
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Agent

We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number, PIN code, MEID/IMEI of the device that you would like to activate, and the ICCID/SIM card number.

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Enthusiast

I can’t seem to swap my new phone to boost what can I do to fix the problem?
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Enthusiast

I’ve been trying to swap my new phone but it keeps telling me I’m not able to. What can I do to fix this?
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Enthusiast

I’m trying to swap my device but every time I do it it tells me I’m not able to. What can I do to fix it?
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Agent

Hi there, @Evelinbravo! Are you getting any specific error message? What's the make and model of the phone that you are trying to swap? Where did you purchase that phone?

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Enthusiast

It jjust keeps telling me this device is not eligable to swap. I bought it used, but i eas told everything was unlocked and ready to go. Its an iphone 8 plus
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Agent

Hey there! Allow us to check what's going on. Please send me a Private Message with your phone number, PIN and IMEI. 

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Groupie

 

 

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Groupie

Im trying to swap between my android and iphone but it says my iphone is ineligible
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Agent

Hey, @Justdoite! Let’s get this thing worked out. Can you send us a private message with your phone number to verify your account? Thanks!