Trying to swap device

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Groupie

Trying to swap device

When I get the imei # in says not eligible to swap
105 REPLIES 105
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Accomplice

Iphone 6 plus

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Agent

Thank you for the information. On your phone, please do the following:

 

1.Tap Phone.
2.Dial ##873283# then tap Call.
3.When Starting Service Update displays, tap OK.
4.When Service Update Completed displays, tap OK.
 

Any change on the phone, please let us know.  -Kira_M. 

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Accomplice

whats next

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Agent

Is the phone working properly now?  Please let us know.  -Kira_M. 

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Accomplice

no its still saying this device is not elgible

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Enthusiast

It says my phone isn’t eligible to swap
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Agent

Hey there, Kneehighmia! Sorry to hear that. Definitely want to look into this for you. Is it an unlocked phone?

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Enthusiast

No but it’s a sprint phone
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Agent

Could you please tell us your device model and manufacturer? 

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Enthusiast

Apple Iphone SE