Trying to swap device

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Groupie

Trying to swap device

When I get the imei # in says not eligible to swap
106 REPLIES 106
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Groupie

It's a new phone I got from Amazon. I tried to buy via boost but my billing and shipping address is different so I couldn't do that.

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Agent

If it is an unlocked phone, the SIM card from your previous device would not be compatible with it. To get a compatible SIM card, you can complete the Bring your own device program here.

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Groupie

I just tried your suggestion - it worked! Thank you very much!

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Agent

You're welcome. If you have any other question or concern, just let us know. @Rinchan25

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Groupie

Boost phone swap keeps saying not eligible?

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Agent

Hi, @Lauren5! Thanks for reaching out to us here. Are you trying to swap phones? If so, are you having difficulties with the swap?

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Groupie

Yes I am having difficulties can you help? @RossyC

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Groupie

Device is finally active, but new phone says a have a different number?? And Old phone still working on my phone number. Chatter said keep old device off for 24 hours. Will this issue self correct?

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Accomplice

I am also having the same issue and need help

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Agent

Hello, @acb123lol. Thank you for stopping by. We're sorry to know you're having issues with your phone. What type of phone you have? Please let us know. -Kira_M.