Trying to swap device

Groupie

Re: Trying to swap device

It's a new phone I got from Amazon. I tried to buy via boost but my billing and shipping address is different so I couldn't do that.

Agent

Re: Trying to swap device

If it is an unlocked phone, the SIM card from your previous device would not be compatible with it. To get a compatible SIM card, you can complete the Bring your own device program here.

Groupie

Re: Trying to swap device

I just tried your suggestion - it worked! Thank you very much!

Agent

Re: Trying to swap device

You're welcome. If you have any other question or concern, just let us know. @Rinchan25

Groupie

Re: Trying to swap device

Boost phone swap keeps saying not eligible?

Agent

Re: Trying to swap device

Hi, @Lauren5! Thanks for reaching out to us here. Are you trying to swap phones? If so, are you having difficulties with the swap?

Groupie

Re: Trying to swap device

Yes I am having difficulties can you help? @RossyC

Groupie

Re: Trying to swap device

Device is finally active, but new phone says a have a different number?? And Old phone still working on my phone number. Chatter said keep old device off for 24 hours. Will this issue self correct?

Accomplice

Re: Trying to swap device

I am also having the same issue and need help

Agent

Re: Trying to swap device

Hello, @acb123lol. Thank you for stopping by. We're sorry to know you're having issues with your phone. What type of phone you have? Please let us know. -Kira_M.